Archives for 23 August 2005
Enraging Your Customers 101 - Phone Support
Published on 23 Aug 2005 at 4:00 pm.
No Comments.
Filed under The Cargo Cults of Business, Total Quality Madness, Service With A Smirk, Design, Interface, and Usability, Business and Corporation Related, Information Technology, Branding and Values, Public Relations and Marketing.
Automated telephone systems are a bane for customers everywhere because of the rude and obnoxious ways they are programmed. But it doesn’t have to be this way…
