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The Cargo Cult of Business » 2005 » August » 23

Archives for 23 August 2005

Enraging Your Customers 101 - Phone Support

Published on 23 Aug 2005 at 4:00 pm. No Comments.
Filed under The Cargo Cults of Business, Total Quality Madness, Service With A Smirk, Design, Interface, and Usability, Business and Corporation Related, Information Technology, Branding and Values, Public Relations and Marketing.

Automated telephone systems are a bane for customers everywhere because of the rude and obnoxious ways they are programmed. But it doesn’t have to be this way…

Read ‘Enraging Your Customers 101 - Phone Support’

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