Archives for the 'Branding and Values' Category
Enraging Your Customers 101 - Phone Support
Published on 23 Aug 2005 at 4:00 pm.
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Filed under The Cargo Cults of Business, Total Quality Madness, Service With A Smirk, Design, Interface, and Usability, Business and Corporation Related, Information Technology, Branding and Values, Public Relations and Marketing.
Automated telephone systems are a bane for customers everywhere because of the rude and obnoxious ways they are programmed. But it doesn’t have to be this way…
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That sums it up nicely…
Published on 18 Aug 2005 at 12:25 am.
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Filed under The Cargo Cults of Business, One Corporation Under God, In Corporations We Trust, Business and Corporation Related, Health and Safety, Branding and Values.
It’s a growing case of corporation in-loco-parentis.
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Two Dollars Worth of PR
Published on 12 Aug 2005 at 12:00 pm.
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Filed under The Cargo Cults of Business, Service With A Smirk, Principal Acronyms Only, Winners and Losers, Business and Corporation Related, Branding and Values, Public Relations and Marketing.
…better trained and more broadly educated first line managers — who are on the scene — would have solved this problem.
