Archives for 23 November 2005
How to chase away a customer
Published on 23 Nov 2005 at 8:33 am.
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Filed under The Cargo Cults of Business, Service With A Smirk, Business and Corporation Related, Branding and Values.
For some mysterious reason many companies seem to prefer to do business by telephone, rather than electronically. While I can’t understand that, what really puzzles me is when those same companies offer interaction through their websites… or at least appear to do so.
