Still Not Getting VoIP
Published on 3 Nov 2008 at 12:14 pm |
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Filed under The Cargo Cults of Business.
Even the saintly Skype is missing a boat or two in the world of VoIP. Skype is, as far as I know, the first company to understand that we want to call PEOPLE, not station instruments. A wired phone is, by definition, tethered in a room somewhere. To paraphrase Winston Churchill, I don’t talk to rooms.
Skype nailed it with their first-generation product. You called people. Numbers didn’t exist, nor should they. But now Skype wants to grow. OK, I get it, I’ll buy a Skype-in number so people can call me. I’ll get my own number to server as a gateway to the legacy phone system.
The trouble is, Skype has not sorted out multiple logins, aka following the human. I’m not _always_ in front of my computer. Sometimes I’d prefer to take a call on a more phone-shaped box. Skype hasn’t figured out how to let me answer from where I am.
Has anyone else? I’m all ears if you have a solution.
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