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The Cargo Cult of Business » Total Quality Madness

Archives for the 'Total Quality Madness' Category

Getting It Right At Fog Creek Software

Published on 12 Sep 2005 at 1:33 pm. No Comments.
Filed under The Cargo Cults of Business, Manifest Masquerade, Total Quality Madness, Principal Acronyms Only, Winners and Losers, Business and Corporation Related, Information Technology, Branding and Values.

Accolades to Fog Creek Software for having their priorities and perspectives in order when it comes to hiring development engineers. They are well deserving of credit for putting function before form in assessing their candidates.

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A Taxing Misconception

Published on 25 Aug 2005 at 12:26 am. No Comments.
Filed under Total Quality Madness, Government: Federal, State and Local, Economics and the Economy.

What if… we actually did “just print more…”

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Enraging Your Customers 101 - Phone Support

Published on 23 Aug 2005 at 4:00 pm. No Comments.
Filed under The Cargo Cults of Business, Total Quality Madness, Service With A Smirk, Design, Interface, and Usability, Business and Corporation Related, Information Technology, Branding and Values, Public Relations and Marketing.

Automated telephone systems are a bane for customers everywhere because of the rude and obnoxious ways they are programmed. But it doesn’t have to be this way…

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Apple and the Jaws of Intel

Published on 8 Aug 2005 at 11:24 am. 3 Comments.
Filed under The Cargo Cults of Business, Total Quality Madness, Pathetic Success, Brain Trust, Winners and Losers, Apple Computer and Macintosh Related, Business and Corporation Related, Information Technology.

Unabashed predictions of how Apple’s switch to Intel will give them another chance to snatch defeat from the jaws of victory

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