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The Cargo Cult of Business » Service With A Smirk

Archives for the 'Service With A Smirk' Category

More ways to infuriate your customers

Published on 29 Nov 2007 at 12:42 am. No Comments.
Filed under The Cargo Cults of Business, Service With A Smirk, Business and Corporation Related.

I honestly don’t understand why terrible customer service is so common. It isn’t that hard.

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How to chase away a customer

Published on 23 Nov 2005 at 8:33 am. No Comments.
Filed under The Cargo Cults of Business, Service With A Smirk, Business and Corporation Related, Branding and Values.

For some mysterious reason many companies seem to prefer to do business by telephone, rather than electronically. While I can’t understand that, what really puzzles me is when those same companies offer interaction through their websites… or at least appear to do so.

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Power-Mart

Published on 22 Sep 2005 at 12:23 am. No Comments.
Filed under The Cargo Cults of Business, Service With A Smirk, Thanks for Playing, Pathetic Success, Winners and Losers, One Corporation Under God, In Corporations We Trust.

Remember the customer is where the power resides.

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Enraging Your Customers 101 - Phone Support

Published on 23 Aug 2005 at 4:00 pm. No Comments.
Filed under The Cargo Cults of Business, Total Quality Madness, Service With A Smirk, Design, Interface, and Usability, Business and Corporation Related, Information Technology, Branding and Values, Public Relations and Marketing.

Automated telephone systems are a bane for customers everywhere because of the rude and obnoxious ways they are programmed. But it doesn’t have to be this way…

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Two Dollars Worth of PR

Published on 12 Aug 2005 at 12:00 pm. No Comments.
Filed under The Cargo Cults of Business, Service With A Smirk, Principal Acronyms Only, Winners and Losers, Business and Corporation Related, Branding and Values, Public Relations and Marketing.

…better trained and more broadly educated first line managers — who are on the scene — would have solved this problem.

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IBM Speaks With Forked Tongue

Published on 3 Aug 2005 at 1:24 pm. 1 Comment.
Filed under The Cargo Cults of Business, Manifest Masquerade, Service With A Smirk, Brain Trust, Technopolitical, Business and Corporation Related, Information Technology, Open Source Software.

Brief commentary on IBM’s bait-and-switch with their CGIDEV2 tool

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Bad Weekend for Best Buy

Published on 25 Apr 2005 at 9:29 am. No Comments.
Filed under Service With A Smirk, In Corporations We Trust.

I can’t say for sure how much business is lost through these two means, but I really believe that companies lost far too much through poor infrastructure management and planning and far too little through customer reaction to excessive and intrusive data gathering.

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